Return Policy

As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.

1. Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
2. We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from time of issuance.
3. Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.

We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :

• Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
• Opt to receive a refund of your money.

In such cases we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions. We also offer a compensation by way of Store Credit or discount coupon depending upon the order value and delay in communication.

No worries. Such situations are often encountered when customers forget to :

1. Update their complete shipping details;
2. Update measurement attributes; or
3. Verify or give their consent if required on certain pending notifications within the requested time. 

As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well.

Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.

Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.

• Informing Zberry Fashion

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.

• Confirmation email from Zberry Fashion

You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference. Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

• Shipping Back the Items

When Shipping back the items:

1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
3. Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".

• Item Receipt and Inspection at Zberry Fashion Warehouse

As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

• Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:

1. Choosing an alternate Ethnic Treasure as a replacement of equal value
2. a Store Credit to be used later for shopping on Zberry Fashion
3. a Refund as decided on a case to case basis

If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

Zberry Fashion's Customer Care representative will reach out to you with limited alternatives for below cases:

1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side. The refund will be processed in the form of a Store Credit redeemable during your next purchase with Zberry Fashion. In case you had opted for Free Stitching or Free Shipping scheme while ordering the item under question, the Cost of Shipping and Stitching will be deducted from the refund amount.
2. If there was a Delay due to God’s or the Government’s Intervention There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, public holiday, etc. In such a case Zberry Fashion shall not refund, return or exchange any order on request.
3. In case you realize that you might have made an error while ordering or providing measurements, we would ask you to bear the additional charges of shipping and stitching, and in very rare cases cost of replacement of fabric, if any.

International shipments usually take between 6 to 8 weeks in transit if done through postal service. Any shipment returned within India takes 3-4 days to reach if sent through DTDC. Exact time taken for transit would depend on the nature of the product and your location.

Payments and Transfers are dependent on Banks and Local Laws. We've still attempted to estimate the time it might take to get your funds reimbursed below:

Mode Of Payment Refund	Resolution Time	Refund Mode
Credit Card	10 business days from the Date of Initiation	Credit Card
Dedit Card	10 business days from the Date of Initiation	Dedit Card
Wire-CITI	2 business days from the Date of Initiation	Wire
COD	2 business days from the Date of Initiation	NEFT
DBD-ICICI	2 business days from the Date of Initiation	NEFT

1. For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.
2. For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.
3. Please be apprised that Banks send an SMS to customers for credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds.
4. In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.

We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :

• Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
• Opt to receive a refund of your money.

Credit Card Fees:

Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.

An alternate solution is an Zberry Fashion Store Credit, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Store Credit equivalent to the final accepted value of creditable funds.

Bank Transfers:

For orders placed using Bank Transfers, refunds would be issued only as Store Credits.

Local Taxes:

The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.

No worries. Such situations are often encountered when customers forget to :

1. Update their complete shipping details;
2. Update measurement attributes; or
3. Verify or give their consent if required on certain pending notifications within the requested time. 

As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well.

Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.